Training

Kennel FAQs

• Do I bring bedding, and can I bring toys?
• Can my dog get hurt or sick when staying with you?
• Why do you have nap time?
• Why do all daycare and boarding dogs have to be dropped off in the morning?
• Why do you need an emergency contact?
• Does my dog have to be neutered? Does my female dog have to spayed?
• What vaccinations do you require?
• Do I have to bring my dog’s own food when he’s boarding with you?
•  Why do I need to give you my credit card number when making a reservation?
• Why don't dogs boarding not wear collars?
• How should I expect my dog to behave when I pick him up from daycare or boarding? What condition will he be in?
• My puppy is only 10 weeks old. Can he stay too?
• Do you have pick up service
• What do you do to keep my dog(s) safe?
• Q: When can I drop off or pick up my pet?
• Q: Are you open on Sundays?
• Yes, we are open between 4:00pm and 6:00pm, for pick ups. If you with to drop off on Sunday you will be charged an additional day's boarding.
• : Do you have heat and Air Conditioning?
• What do you do to keep my dog(s) safe?




Do I bring bedding, and can I bring toys?
You do not need to bring bedding or toys, we have plenty of both. If you choose to bring either please have them labeled with your last name and your pest's name. We will do our best to return it to you on checkout, but we offer no guarantees. As for giant breeds such as Great Danes or Mastiffs we provide a soft all rubber floor just for their elbows.
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Can my dog get hurt or sick when staying with you?

Stonehedge is the safest place around for your dog; however, there are potentially harmful situations that are out of our control. Dogs are animals, and they play rough. They wrestle and play with their mouths instead of their hands, and, just like children, they can hurt their best friends by mistake. Sometimes, a dog’s teeth intending to catch a ball accidentally catch another dog’s body. If this type of situation occurs, you can take comfort in knowing that our knowledgeable staff is prepared to handle it. Another common situation is dogs often spread illness before they show any symptoms themselves, so if your dog is new to the social scene – like a child starting school – you should expect him to get a few bugs while he’s building his immune system. Additionally, for a very active and playful dogs, it’s common for the pads to blister and tear before they toughen. Most daycare dogs experience this, but their paws heal rapidly soon there.


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Why do you have nap time?
We have nap time for the same reason all daycares do. Just like children, some young dogs play themselves into exhaustion. If we let them go all day, they’ll get cranky and spat with one another. To keep them physically and mentally healthy, we make sure all dogs are well-exercised, well-fed, and well-rested.
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Why do all daycare and boarding dogs have to be dropped off in the morning?
When we first opened, we allowed dogs to be dropped off at any time. We soon realized that this was not good for them. Dogs that had already played all morning were frustrated by frisky newcomers, and late-arriving boarders didn’t get enough time to socialize and play before they were expected to settle down for the night. We know that you’ll miss them while you’re away and you want to spend every last minute with them before you go, but our rule is definitely in their best interest. If you need us to make an exception, as always, we’ll do our best to accommodate you.
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Why do you need an emergency contact?
We strongly urge that you provide a cell phone or another number that we can use to reach you, or someone you trust while you’re away. If anything unusual happens with your dog, we’d like to notify you immediately, and if your dog requires veterinary care, we’d like for you to be able to directly collaborate with the veterinarian to determine the best option
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Does my dog have to be neutered? Does my female dog have to spayed?
We do allow puppies to stay before they’re neutered, but all male dogs must be neutered before they reach six months old in order to mix with our play group. We find that intact males can really change the dynamics of a group setting where the vast majority of the other dogs present are neutered. We don’t require that female dogs be spayed; however, your female dogs begins her cycle during her stay you will be charged an additional fee for the extra care.
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What vaccinations do you require?
We require proof from your veterinarian that your dog is up to date on their parvo virus, distemper . Bordatella, and Rabies. We also accept a waiver from you veterinarian with a signed health certificate should your pet be allergic to some of the vaccinations. It’s up to you to read up on vaccinations and discuss your options with you veterinarian to make the most educated decisions for your dog’s health. Please feel free to discuss any concerns that you may have with us. Your dog’s health and well-being is our utmost concern.
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Do I have to bring my dog’s own food when he’s boarding with you?
No, however, if we change your dog’s diet, there’s a good chance that the new food will upset his system, and we could misinterpret the reaction as an illness or, even worse, attribute the reaction to the change in diet when a serious illness is to blame and medical attention is needed. All in all, when dogs are boarding with us, we pay close attention to how they’re doing mentally and physically, and we simply want to make sure they’re feeling well and having a good time. If you wish to bring your own food it must be supplied to us in a seal container that is labeled with your last name and your pet's name.
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Why do I need to give you my credit card number when making a reservation?
While we welcome walk-ins, your reservation guarantees room for your dog, which means that we may have to turn away other dogs. If your dog isn’t able to make his scheduled stay, we need enough time to replace the reservation, as stated in our cancellation policy. Your credit card will only be charged in the event of late cancellations and no-shows. Please bring your credit card or chosen method of payment with you when you drop off your dog.
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Why don't dogs boarding not wear collars?
On rare occasions, wrestling dogs get their mouths entangled in each others collars. In order to completely eliminate a potential danger to everyone, we remove all collars.
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How should I expect my dog to behave when I pick him up from daycare or boarding? What condition will he be in?
When your dog stays with us for the first time, he’s sure to make quite a few friends and play more than he ever has in his entire life. While some dogs have boundless energy and behave normally when they get home, most dogs are very tired after their initial visit and often tend to drink a lot and skip dinner because they’re ready for bed. And even after they get some sleep, they typically need a day or two to rest. Dogs that join us on a regular basis usually learn to pace themselves and take full advantage of nap time, but if your dog still seems too tired after each visit, simply let us know and we’ll extend the time he spends napping. If your dog seems unusually tired or is showing any signs of illness, such as an upset stomach, coughing, or vomiting, please err on the side of caution and take him to his veterinarian. We watch all of our canine guests very closely and immediately respond to any health concerns, but a dog can play his heart out without indicating that he isn’t feeling well until he gets home. Overall, your dog should be in a happy and relaxed condition when you pick him up, but he may be a little stinky, especially if he likes to wrestle on the floor or play in water. We’re more than happy to bathe him before you pick him up. We require that your dog arrives here flea-free and relatively clean, but we don’t recommend that you have him groomed before his stay. Chances are that you wouldn’t be picking him up in the same condition.
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My puppy is only 10 weeks old. Can he stay too?

Yes, we do accept young puppies with your veterinarian’s approval. It’s a great opportunity for puppies to interact with healthy, well-socialized dogs in our safe environment. However, it’s important you understand that young puppies, just like young children, are at more risk of illness and injury than other dogs due to their developing bodies and immature immune systems...

 


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Do you have pick up service
Yes, we can pick up at your home usually between the hours of 12pm and 3pm. Call us for pricing for your particular location.
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What do you do to keep my dog(s) safe?
All dogs have their own private rooms to sleep in at night. These rooms are separated by full walls so you can rest assured there will be no fighting over toys through fences.
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Q: When can I drop off or pick up my pet?
A: You can drop off or pick up your pet Monday thru Saturday, in the morning betweent the hours of 9:00am and 11:am or in the afternoon between the hours of 4:00pm and 6:00pm.
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Q: Are you open on Sundays?
Yes, we are open between 4:00pm and 6:00pm, for pick ups. If you with to drop off on Sunday you will be charged an additional day's boarding.
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Yes, we are open between 4:00pm and 6:00pm, for pick ups. If you with to drop off on Sunday you will be charged an additional day's boarding.
:You can come and visit the facilities Monday thru Saturday, between the hours of 4:00pm and 5:30pm, without an appointment. If you cannot make those times just contact us for an appointment.
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: Do you have heat and Air Conditioning?
Yes, all our heating systems a contemporary oil fired, have been recently replaced. We also have a backup heat system. All A/C is forced air, and we also have backup portable air conditioners just in case.
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What do you do to keep my dog(s) safe?

We do everything we can to keep your dogs safe.

We regularly clean all of the areas in our facility with a nontoxic cleaner that kills canine viruses and bacteria without exposing our staff or your dogs to harmful chemicals.

Our property is also perimeter fenced, providing an additional layer of protection.

All of our dog areas are separated by at least one confined area. For instance, a dog at play in one of our play areas would have to get through a gate, two doors, and our retail area before reaching a door leading to the outside.

All dogs must undergo a strict evaluation before staying at Club K-9. If at any time a dog exhibits behavior that could potentially harm other dogs, his privileges will be revoked.

Dogs at play are always carefully supervised by our well-trained staff.

All dogs have their own private rooms to sleep in at night. These rooms are separated by full walls so you can rest assured there will be no fighting over toys through fences.

We are owner operators, and as a result are on premises 24/7/365.


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